12/2020 — 07/2021
Creatio Marketing Club
External Relations Leader, Marketing Arena 2021
Led external relations for a national student marketing competition with 2,500+ participants.
Student club · Foreign Trade University
About Thao
Technical Product Owner with 4+ years delivering complex B2B SaaS across finance operations, cloud, and blockchain — from requirements analysis and process mapping to cross-functional delivery.
I turn ambiguous business problems into shipped software — billing engines, on-chain ledgers, and ERP modules that hold up in regulated markets.
Gia Thảo
🇻🇳 · Ho Chi Minh City, Vietnam · Available for product roles
Career
The route so far
Creatio Marketing Club, 12/2020 — 07/2021
Experience
Drove product implementation across cloud services, blockchain, and enterprise AI SaaS — from requirements definition through to launch.
- Leading product design across 8 modules for an AI ERP platform targeting SMEs, as the primary PM for cross-market requirement gathering across Korean and Singaporean clients.
- Delivered an investor-facing product across 6 modules for a blockchain-based RWA investment platform, translating tokenization workflows into interfaces for non-technical investors.
- Designed and shipped a cost monitoring dashboard and payment reconciliation workflows for a cloud-service-provider billing platform, standardizing pricing logic across 4 cloud providers (AWS, Azure, Huawei, Alibaba Cloud).
Primary PM across three concurrent platforms in regulated and pre-launch markets.
Drove the development of an enterprise data platform by structuring governance, workflows, and validation processes.
- Benchmarked enterprise data platforms to design governance and access-control frameworks.
- Designed and launched data modeling and lineage features so business users can trace data origins and dependencies.
- Reduced rework by 40% and accelerated feature delivery by 20% through clearer requirement frameworks and validation checkpoints.
- Led user acceptance testing with functional and data validation scenarios, at a 95% first-pass success rate.
40% less rework, 20% faster feature delivery, 95% first-pass UAT.
Owned roadmap and performance optimization for digital products within Vietnam's leading messaging platform.
- Owned roadmap and delivery for 1 new product launch and 4 existing products across engineering, design, and data teams.
- Worked with designers and developers to refine and actualize concepts from design documentation.
- Built a tracking dashboard for Zalo Game Center, reducing manual data extraction by 40%.
- Optimized in-game ad placements through A/B testing, increasing total ad revenue by 30% within six months.
- Ran monthly in-game events, boosting user engagement by 15% and paying users by 3%.
30% ad revenue uplift and 15% engagement lift on a national-scale consumer product.
Seen around
Agentic AI Build Week 2026 · 2nd place 
CONVICTION 2026
Skills
Product Management
- Product Research (Market & User)
- Project Management
- Stakeholder Management
Business Analysis & System Design
- Requirements Gathering
- User Stories
- Process Mapping (UML, Flowcharts)
Technical & Integration
- Cloud Economics
- Blockchain & Real Asset Tokenization
- API Integration
- Multi-tenant SaaS Architecture
- Microservices Architecture
- RAG Pipelines & LLM Orchestration
Tools
- A/B Testing
- SQL (MySQL)
- Claude Code
- Figma
- Jira & Confluence
Education, certifications, awards
Education
Foreign Trade University
Bachelor's in International Trade · 2019 — 2023
Major in Economics and Logistics
MindX Technology School
Product Management · 2023
Software development, product design, product discovery, user research, wireframing
Certifications
- AWS Solutions Architect — Associate
Amazon Web Services
- Oracle Cloud Infrastructure Architect — Associate
Oracle
- Google Data Analytics
Google
Awards
Agentic AI Build Week (AABW) — Fintech track
2nd place · Cortex Sentinel
Business Hackathon
Top 15 of 300+ teams · 2021
Hành trình kinh doanh
Top 40 of 1,000+ teams
VNG Gaming Challenge
Top 10
Khởi nghiệp Kawaii
Top 15